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Service Design Breakfast #3 – No guesswork needed by Karri-Pekka Laakso, Reaktor

3rd service breakfast happened on 17th of October, 2012. Karri-Pekka Laakso was the speaker from Reaktor. He tried to convince people that “no guesswork is needed”. After quite long introduction of...

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Service Design Breakfast #4: Work begins after the lunch by Janne Toivola,...

In the 4th Service Design Breakfast talk on 31st of October, 2012 Janne Toivola from Futurice presented the concept of “Validated Design”. Janne is an experienced service designer and analyst having a...

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Service Design Breakfast #5: There is no such a thing as service design by...

Fifth talk, 28.11.2012   With a twenty-five year career experience in design, ex IDEO employee, the Head of product & service design at 358 Anton Schubert says: “there’s no such thing as service...

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Service Design Breakfast #6: Service Acceptance Boosted by E-learning by...

In the sixth Service Design Breakfast on 28th of November 2012, Jouni Tuominiemi, HiQ, started with a long introduction about his company and about his background. Later on he opened up E-learning...

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Service Design Breakfast #7, Reima Rönnholm, Palmu Inc.

Figure 1. How to Fail in Service Design, Palmu 2012 The last Service Design Breakfast was not about digital design, but more human-centric services. Reima Rönnholm started his presentation by asking...

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